Support



Founded:  
Nov 1, 2010 in Houston, Texas

About: 
UltraPoi was founded to fill the gap between generic LED and rave toys and custom professional lights. All of our products are designed to be both durable for weekend use and feature LED displays found only in professional shows at competitive prices. "Lights that move you"

Company Overview:
UltraPoi is a designer, programmer and maker of professional LED toys. We make custom LED hoops, Poi, and other LED lights.  Lights are distributed though retail and wholesale.

Description:
All of our gear contains ultra bright, and customize-able multi-mode RGB LED goodness

Mission:
Producing the best, brightest, and most feature rich LED and Rave toys money can buy!

Products:
UltraPoi, UltraLight, Ultra Orbit, Ultra Hoop, Ultra Pixel, Ultra Micro Lights 

Link: Warranty, Replacements, and Upgrades

Disclaimer: 
This product has the potential for injuries. By purchasing, ordering and or using the product or any products from Ultra Poi, LLC or its affiliates and partners, you and (or related users) are responsible for any risks, injury or damage. You release Ultra Poi, LLC and affiliates, employees, and partners from any responsibility or liability for any injury, accident or death caused by any of its products whether directly or indirectly. It is the responsibility of the individual user to take the necessary precautions to minimize hazards. Using the this equipment states that you fully accept these terms and conditions and that you are accepting full and unconditional responsibility for any and all consequences caused.

Replacement and Upgrade Contact Policy
Please contact us before sending any products to be replaced.  Any product sent to us without contacting us first will not be replaced.

Limited Lifetime Warranty, Guaranteed Free from manufacturer defects
All Ultra Poi products are guaranteed to be free from manufacturer defects for a lifetime.  If for any reason a product of ours fails due to mistakes made in assembly or delivery we will replace it for free.

Non Warranty Replacement
All Ultra Poi products damaged out of warranty can be replaced for 50% of the current sale price with a new one.  Non Warranty replacement is only valid for Ultra Poi products that are no longer functional due to physical damage to the product.  Functioning products with cosmetic damages will not be replaced.

Programming Upgrades
Some Ultra Poi products can be upgraded with new code.  The cost for these upgrades will be advertised on the product page when this option is available. 

Contact Us:
If you have any other questions you can contact us at sales@ultrapoi.com or Ultrapoillc@gmail.com

You can also use our easy contact system at the bottom of the page.  We will try and get back with you in a timely manner.


Please send us an email if you require our mailing address.

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Frequently Asked Questions:

UltraPoi
1. Are UltraPoi programmable?
No, but they feature 1 Custom mode where you can program you favorite custom color patterns and 5 other amazing modes, all of which have 12 Options, giving you endless ways display your UltraPoi.

2. Can I change modes on the fly while spinning?
No, Right now you need to stop spinning for a few seconds and use the buttons on the poi to change modes.  We are however working on a way to wirelessly change modes.

3. Where can I find a Manual
The manual for UltraPoi is here:

|Mass= 115g with batteries and silicone case | Diameter= 70mm |

4. When will the full production model be out?
They are out now!

5. How long does it take between ordering and receiving a pair of UltraPoi
Usually less than 2 weeks.

6. Do they come with socks?
No, but we have socks specifically designed for UltraPoi for $19.95.

7. What type of batteries do they take, and can I use any other types of batteries?
Each UltraPoi requires only 2 AAA batteries (not included) rechargeable or a standard.  Less run time will result from using low quality knock-off AAA batteries.


9. How long will my poi last on a fully charged battery?
UltraPoi will run using the High Power   (1 x 3 Watt RGB) LED for about 1.5-3 hours if using (NiMHs) high quality rechargeable or a standard Energizer/Duracell.  Using the Low Power (2 x 5mm RGB) LEDs will last up to 24 hours of use depending on mode selection.

UltraHoop
1. How many LEDs are in an UltraHoop?
Our current version features 30 RGB LEDs.

2. Are UltraHoops programmable?
No, but they feature 30 modes, many of which have multiple modulations, giving you over 300 unique ways to display your UltraHoop.

3. Can I change modes on the fly while hooping?
If you are really good you may be able to change the mode during a grip, but our buttons are sunken slightly to prevent accidental changesm otherwise you will need to stop hooping for a few seconds to change modes.  We are however working on a way to wirelessly change modes.

4. Where can I find a Manual
You can find it here:
5. When will the full production model be out?
The full production model is available now!
6. How long does it take between ordering and receiving a UltraHoop
Usually less than 2 weeks.

7. Can I order a hoop with a larger or smaller diameter than what you reccomend?
All of our hoops our custom made and we will build your hoop to your preferred diameter.  We may charge extra for a larger hoop, since it may require more lights.  Significantly smaller hoops may have less lights.

8. Can I get a custom weight or tubing diameter or tubing type?
Please contanct us first.  We can make hoops with exterior diameters of 3/4, but not much smaller than that.  If you have a preferred tubing matterial that we do not stock we can make a hoop for you, but it will cost extra for us to buy your custom tubing.

9. What type of batteries do they take, and can I use any other types of batteries?
UltraHoops are made to run on rechargable CR123 3V batteries, but they can run on almost any battery that is less than 5V.  Please note that modifying your hoop to run on other battery sources may void your warrantee.  Please contact us before attempting to power your hoop with batteries other than what we have supplied.

10. How long will my hoop last on a fully charged battery?
It all depends on the mode chosen, but our testing shows that our hoops will last for at least a full hour of constant use on one battery.  If your hoop has internal batteries, we try to put in enough batteries so that your hoop will last 2 hours per charge.

11. Can I get more batteries or another charger?
Sure, just contact us and we can get those for you.